You may be unable to request a ride for a number of reasons. The following are some typical concerns and how to solve them.

Outstanding payment

You may have an outstanding payment due to us. To clear an outstanding payment, simply follow the app’s directions.

Refused payment

To adjust your payment method, simply follow the in-app prompts.

Yeyo is unavailable in your location.

After you enter your pickup and dropoff locations, the app will notify you if Yeyo is not accessible in your area. Visit yeyocar.com/cities to see where Yeyo is now accessible.

No drivers are available.

Please wait a few minutes before requesting a ride again.

Still unable to request a ride?

Please contact us, and we will be in touch to assist.