For Riders

YeYo Riders Support Resources

Are you trying to find our contact details? Although we do not provide Yeyo riders with a customer care number, you can use the tools below to resolve Yeyo ride-related problems or contact us directly from the app.

About Yeyo

Where does Yeyo operate?

Where are the Yeyo offices located?

Yeyo public API

Account and data

I paid in cash for a trip requested using a digital payment option.

Device language update

Why has my account been blocked?

Getting unsolicited marketing communications.

I’d like to know my rating.

Receiving Yeyo emails without creating an account.

I can’t log in to my account.

Someone has hacked into my account.

I am unable to request a ride.

How to edit my personal information?

How to Delete my Yeyo data?

Features of the app

Transporting luggage

Map displays inaccurate data.

Managing the app notifications

How to request a ride

How to change the destination

How a ride can be cancelled

Provide service feedback.

Download the Yeyo app.

Payments and pricing

My promo code did not work.

Resending a ride receipt

I wish to report a charge that I am not aware of.

My receipt is nowhere to be seen.

I paid in cash for a trip requested using a digital payment option.

Safety

I had another safety concern.

The car that my driver was driving was different.

Contact information for emergencies.

I was involved in an accident

My driver did not match the profile on my app.

My driver was driving dangerously.

My driver discriminated against me.

My driver’s car broke down or was unsafe.

Report a significant event involving a driver.

Lost item

I was unable to contact my driver over a missing item.

Contact the driver about a missing item

Using Yeyo

Estimated arrival time

How to leave a rating for a driver?

My Yeyo application crashed

The car my driver was driving was not in good condition.

Pickup took longer than expected.

The ride never happened.

Making use of emergency assistance

Request in seconds and get a ride in minutes.

Available for iOS and Android devices.

Get the app