For Drivers

YeYo Driver Support Resources

Look through the resources listed below to resolve any problems you may be having when driving with Yeyo.

About Yeyo

Where does Yeyo operate?

Where are the Yeyo offices located?

Account

The details of my vehicle are not correct

I can’t remember my password or username.

I am unable to access my driver’s account.

I keep getting unsolicited marketing texts.

I detected suspicious behaviour on my account but did not receive an email notification.

How to keep my compromised account safe

How to get access to my personal information

Requirements for drivers
and vehicles

Vehicle requirements

Documentation requirements for drivers in the Democratic Republic of the Congo

Trips to and from the Democratic Republic of the Congo’s airport (Kinshasa)

Driving with Yeyo

Travelling with children

How to take a car out of the account

Earnings and payments

Invited Driver – Please report any missing or inaccurate driver referrals

Referring drivers

How are wait time costs calculated?

Making several stops throughout a journey

My pay statement shows that I missed a trip.

How to view trip earnings

How tips work

Bonuses were not added.

I cannot see the order price in the ride history.

I would like to understand why a ride was refunded.

Wallet and earnings

What’s the minimum amount I can add in to my driver wallet account?

How to add money into my driver account using cash?

My direct deposit was late or missing.

Adding and Changing Banking Information

Trip issues

Order was cancelled.

I have a complaint concerning riders’ behaviour.

Map displays inaccurate data.

The ETA is wrong.

I receive orders that are outside of my radius.

Request in seconds and get a ride in minutes.

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